+254 727 446 544
info@sidinstitute.org

+254 727 446 544
info@sidinstitute.org

Frequently Asked Questions (FAQs)

Who are SID Institute

SID Institute is Africa's leading corporate and international development training provider, offering over 200 short courses (2 days - 2 weeks) in the following subject areas: Advanced Management; Law& Governance; Oil,Gas&Energy; Monitoring & Evaluation; Research & Data Management; GIS; Agriculture & Food Security; Humanitarian; Health & Social Care; and ICT for Development

Which fields do we offer consultancy and training?

Over the years SID Institute has work in all sectors International development:

  • Big Data Analytics and Research
  • International NGOs like the World Bank and USAID Programs
  • Banking and Financial Services
  • Health Sector programs in Nutrition and HIV AIDS
  • Monitoring and Evaluation
  • Agriculture and Rural Development
  • Gender and Youth Empowerment

Do you offer training overseas?

Yes, SID Institute offers courses both in Kenya and abroad. Please visit our section on Non-Kenyan courses for more information.

Do you offer tailor-made training?

Yes, SID Institute has successfully designed numerous tailor-made training solutions both in and outside Kenya. For more information, please refer to the Tailor-Made Courses section on the website.

Do you offer in-house training?

Yes, SID Institute offers in-house training solutions both in and outside Kenya. For more information, please email: info@sidinstitute.org

Where is your training centre located?

Our training centre is located in Nairobi, South Area, a mere 10 minute drive from JKIA Airport. Course attendees will be spoilt for choice with over twenty hotels within walking distance of the training centre

Unless otherwise informed, all courses will be held at SID Institute Training Center.

What language is the training in?

All scheduled courses are held in English unless otherwise specified. Fluency in English is an essential requirement for attending courses at SID Institute

Where do I stay during the training?

Accommodation is not included as part of the course fees due to the fact that delegates have different requirements. However, SID Institute does provide assistance to ensure that delegates secure suitable accommodation for the duration of their course. Attendees will be supplied an accommodation list, with details of over 20 hotels within walking distance from the training centre. Payment must be made directly to the hotels. The list is also available on our website, under Information.

What is the weather like in Nairobi, Kenya?

Nairobi has moderate summers.

How do I book a course?

In order to attend a SID Institute course, a written registration request must be sent by email to info@sidinstitute.org or click the book icon in the course section and fill in the registration form.

If the registration is accepted, the course administration department will issue the delegate with an acceptance letter and an invoice. Following full receipt of the course fee payment, a visa letter will be issue to assist with the delegate’s application at the Ministry of Foreign Affairs..

When do I need to pay for the course?

Course Fees MUST be paid at least 1 week prior to the commencement of the course. Failure to make payment on time will result in an automatic cancellation. Full details can be found on the Terms and Conditions page of our website or training programme..

What about VAT?

VAT is chargeable on all courses at a standard rate of 16.0%.

Do you offer discounts?

SID Institute can offer discounts when more than one participant attends the chosen training course. Please email info@sidinstitute.org for such a request

What is included in the course fee?

Cost of tuition
Consultant’s preparation time
Course material (in hard- and soft-copy formats)
Pre-arrival documentation including visa support letters
Complimentary Airport transfer (one-way) if payment is made one week in advance
Welcome packs
Lunches and light refreshments
Internet access
Accredited course certificates
Course photographs
Farewell gifts

Do I receive a certificate?

Certificates are awarded to delegates who attend and successfully complete the course, showing commitment to their personal development and progression. Certificates are accredited by the British Accreditation Council.

How does the airport transfer process work?

Delegates are entitled to receive a complimentary transfer either from or to JKIA Airport during their stay. To take advantage of this free service, it is necessary to complete and return a transfer form at least one week prior to course commencement.

Do I need insurance?

We strongly advise that each delegate should be covered with their own personal, medical and travel insurance for the duration of their stay.

What is your policy on visas?

For information relating to our visa policy, please vist Ministry of Imigration Government of Kenya website or contact us via email to facilitate your Visa application.

What methods of payment do you accept?

SID Institute accepts the following payment methods:

1. Bank Transfers

Payments should be made in Dollars to:

Account holder: Samrah Enterprise Limited.
Bank: Kenya Commercial Bank
SWIFT: KCBLKENX
Account No:1166931447
BANK BRANCH CODE: 01100 Moi Avenue Branch:
Branch address: Kenya Commercial Bank, Moi Avenue Branch Tel: +254 (20) 3270000, Tel: +254 (711) 087000

2. Cheques

SID Institute will only accept a/c payee cheques that are made out to Samrah Enterprise Limited. The invoice number and company name must be indicated clearly on the back.

Cheques usually take up to five days to clear.

3. Credit Cards

To process credit card transactions, we require the following essential information:

Long number across the card
Start date
Expiry date
3-digit security code at the back of the card
The address that the card is registered to

What is your policy on substitutions?

Delegates registered on any course can be substituted at any time without risk of a penalty. Such requests must be made in writing.

What is your policy on alterations to the programme?

SID Institute reserves the right to amend courses or the published programme, or to cancel any course at any time, and offer an alternative date, a full refund or credit, without liability for any consequential loss or damage.

What is your policy on cancellations?

Cancellations made at least one week prior to course commencement will qualify for a full refund of the course fees. Cancellations made less than seven days prior to course commencement will not qualify for any refund. All cancellations must be submitted in writing.

What is the complaints procedure?

In the event that you have been less than satisfied with our services please let us know.  All complaints, suggestions and feedback and are given serious consideration.   We will, of course, endeavour to resolve your complaint as a matter of urgency.

Testimonials
The training consultants course were very good..
Managing Director
BOA